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Privacy Policy

Effective Date: 25 August 2026

JXK Holding (Pty) Ltd (“JXK Holding”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, browse our products, submit an enquiry, place an order or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

JXK Holding (Pty) Ltd is an electrical and mechanical solutions business providing products and services including generators, electrical house wiring, UPS systems, HVAC solutions and solar systems.

Business Address:
42 Moletse Street
Soshanguve 2
South Africa

Telephone / WhatsApp:
072 562 4054

Email:
jxc.holding@gmail.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create or submit an order through our website;

  • Submit a contact or enquiry form;

  • Request information about our products or services;

  • Contact us by telephone, WhatsApp or email;

  • Request delivery of an order;

  • Subscribe to communications from us; or

  • Interact with our website.

Depending on how you interact with us, the information we may collect includes:

  • Full name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing and delivery address;

  • Order and product information;

  • Enquiry or message details;

  • Payment-related information required to process your order; and

  • Technical information such as IP address, browser type and information about how you interact with our website.

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your personal information to:

  • Process and manage orders;

  • Process payments and confirm transactions;

  • Arrange delivery or collection of products;

  • Respond to enquiries and customer requests;

  • Provide information about our products and services;

  • Communicate with you regarding your order;

  • Provide customer support;

  • Improve our website, products and services;

  • Maintain website security and prevent fraudulent or unauthorised activity;

  • Meet our legal and regulatory obligations; and

  • Send marketing communications where permitted by law and where applicable consent has been obtained.

4. Online Orders and Payments

When you place an order through our website, we may require personal information necessary to process and fulfil that order.

Our website accepts EFT / bank transfer as a payment method. Where payment information is required, it will be handled only for purposes reasonably necessary to process and verify the transaction.

We do not use your payment information for unrelated purposes.

5. Delivery and Collection

If you request delivery of an order, we may need to share relevant information, such as your name, telephone number and delivery address, with the courier or delivery service responsible for delivering your order.

Only information reasonably necessary to complete the delivery will be shared.

Where applicable, customers may also choose local or in-store collection.

6. WhatsApp Communication

Customers may contact JXK Holding through WhatsApp using the contact number provided on our website.

When you communicate with us through WhatsApp, information contained in those communications may be processed in accordance with WhatsApp’s own privacy practices as well as this Privacy Policy.

We recommend that you do not send sensitive personal information through WhatsApp unless it is necessary for your enquiry or transaction.

7. Website Forms

Information submitted through our website’s contact or enquiry forms may be used to respond to your request, provide a quotation or information, and communicate with you regarding our products and services.

Please ensure that information submitted through our forms is accurate and does not contain unnecessary sensitive personal information.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and provide a better browsing experience.

Cookies may be used to:

  • Remember website preferences;

  • Improve website functionality;

  • Analyse website traffic and usage; and

  • Support security and website performance.

You can adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

9. Sharing of Personal Information

We will not sell, rent or trade your personal information.

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or provide services to you. These parties may include:

  • Payment or banking service providers;

  • Courier and delivery providers;

  • Website hosting and technical service providers;

  • Website security and analytics providers; and

  • Professional or legal advisers where necessary.

Where we share personal information, we take reasonable steps to ensure that it is handled appropriately and securely.

We may also disclose information where required or permitted by applicable law.

10. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You provide information through the internet at your own risk.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate business interests.

The applicable retention period may differ depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction or updating of inaccurate information;

  • Request deletion of personal information where legally permissible;

  • Object to certain processing of your personal information;

  • Withdraw consent where processing is based on consent; and

  • Lodge a complaint regarding the handling of your personal information.

To exercise any applicable rights, please contact us using the details provided below.

13. Direct Marketing

Where permitted by applicable law, we may contact existing or prospective customers with information about our products, services, promotions or business updates.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request to stop receiving marketing communications from us at any time.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact us.

JXC Holding (Pty) Ltd

Email: jxc.holding@gmail.com
Phone / WhatsApp: 072 562 4054
Address: 42 Molets Street, Soshanguve 2, South Africa

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.

18. Acceptance

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described above, subject to your rights under applicable law.