Effective Date: 25 August 2026

At JXK Holding (Pty) Ltd, we aim to provide our customers with quality electrical and mechanical products and reliable service. We understand that there may be circumstances where a product needs to be returned or a refund requested.

This Refund & Returns Policy explains the general process for requesting a return, exchange or refund for products purchased through our website.

1. Eligibility for Returns

Customers who wish to return a product should contact JXK Holding as soon as possible after receiving or collecting their order.

A return may be considered where:

• The incorrect product was supplied;

• The product arrived damaged;

• The product is defective or does not function as expected;

• The product does not correspond with the product ordered; or

• Another valid reason for return applies.

All return requests are subject to assessment and approval by JXK Holding.

2. Damaged Products

Customers should inspect products as soon as reasonably possible after delivery or collection.

If your product arrives damaged, please contact us and provide:

• Your name and order details;

• A description of the damage; and

• Clear photographs of the damaged product and packaging where applicable.

We will assess the matter and advise you of the next steps.

3. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

Where the incorrect product was supplied by JXK Holding, we will assess the order and, where appropriate, arrange for the correct product to be supplied or provide another suitable resolution.

4. Defective Products

If a product appears to be defective, please contact us with your order details and a description of the problem.

Depending on the product and circumstances, we may request photographs, videos or additional information to assist with assessing the issue.

Where a product is confirmed to be defective, JXK Holding will determine the appropriate resolution, which may include repair, replacement, exchange or refund where applicable.

5. Change-of-Mind Returns

Change-of-mind returns are subject to the applicable terms and conditions for the specific product.

Certain products may not be suitable for return due to their nature, installation, use, customisation or other circumstances.

Customers should contact JXC Holding before returning a product to confirm whether the item qualifies for a change-of-mind return.

6. Products That Have Been Used or Installed

Products that have been used, altered, installed, damaged through misuse or otherwise modified may not qualify for a return or refund.

Electrical, mechanical, solar, HVAC, generator and other technical products may require additional assessment before a return or refund can be approved.

Customers should ensure that products are suitable for their intended application before installation or use.

7. Return Condition

Where a return is approved, the product may be required to be returned:

• In its original condition;

• With the original packaging where reasonably possible;

• With all relevant accessories, manuals and components; and

• Together with proof of purchase or order information.

JXC Holding reserves the right to assess the condition of returned products before approving a refund, exchange or replacement.

8. Refunds

Where a refund is approved, the refund will be processed using an appropriate payment method.

For EFT or bank-transfer purchases, customers may be required to provide accurate banking details so that the refund can be processed.

Refund processing times may vary depending on the payment method and banking institution.

9. Exchanges and Replacements

Where appropriate, JXC Holding may offer an exchange or replacement instead of a refund.

The availability of a replacement or exchange will depend on product availability and the circumstances of the return.

If the replacement product is unavailable, we will discuss the available options with the customer.

10. Delivery and Return Costs

Where a return is required because an incorrect or damaged product was supplied by JXK Holding, the applicable return or collection arrangements will be discussed with the customer.

Where a return is requested for another reason, the customer may be responsible for applicable delivery or return costs.

Return costs will be communicated to the customer where applicable before the return is arranged.

11. Special-Order and Custom Products

Products that have been specially ordered, customised, configured or supplied specifically according to a customer’s requirements may be subject to different return conditions.

Customers should confirm the return conditions for such products before placing an order.

12. How to Request a Return or Refund

To request a return, exchange or refund, please contact us with:

• Your full name;

• Order number or proof of purchase;

• Product name;

• Reason for the return;

• Photographs or other supporting information where applicable; and

• Your preferred contact details.

Contact Details

JXC Holding (Pty) Ltd

Email: jxk.holding@gmail.com
Phone / WhatsApp: 072 562 4054
Address: 42 Molets Street, Soshanguve 2, South Africa

You can also contact us via WhatsApp:

WhatsApp: 072 562 4054

13. Assessment of Returns

All return and refund requests will be reviewed on a case-by-case basis.

Submitting a return request does not automatically guarantee that a refund, exchange or replacement will be approved.

We may request additional information or require the product to be inspected before making a final decision.

14. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights that a customer may have under applicable South African consumer protection or other applicable legislation.

Where applicable law provides a customer with rights or remedies that differ from this policy, those legal rights will apply.

15. Changes to This Policy

JXC Holding (Pty) Ltd may update this Refund & Returns Policy from time to time.

The latest version will be published on this website together with the applicable effective date.

16. Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

JXC Holding (Pty) Ltd
Email: jxk.holding@gmail.com
Phone / WhatsApp: 072 562 4054
Address: 42 Moletse Street, Soshanguve 2, South Africa